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Application Support Technician - Apprentice

Job Summary
  • Company Name :
    First4personnel (& Temps) Ltd
  • No. of positions available :
  • 0
  • Approximate Salary: GBP
  • Location : Location not available
  • County : Surrey
  • Industry :
  • Job Sector : Aerospace >> Air Traffic Controller
  • Position Type : Full-Time
  • Experience Level : Fresh Graduate
  • Education Level : High School or Equivalent
  • Advertised : 08-09-2017
  • Closing Date : 06-10-2017
  • Job ID : 110913
  • Click here to find more jobs posted by this employer
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Application Support Technician - Apprenticeship Woking £13,500 + 35 hour working week, Private healthcare scheme, Stakeholder pension, 25 days holiday per year The Application Support Technician is required to join the Customer Service Team being fo
Application Support Technician Apprenticeship

Woking

£13,500 + 35 hour working week, Private healthcare scheme, Stakeholder pension, 25 days holiday per year





The Application Support Technician is required to join the Customer Service Team being focussed on providing support across all products to their customers. You will work closely with the customer service team as the product team to deliver 1st line support to their end users. You will be responsible for answering calls, logging all calls onto their in-house system, keeping customers updated whilst working with 2nd line support team to deliver prompt resolution back to the clients.



The role;

* Answering calls from clients
* Prioritising incoming support calls
* Providing assistance with operational queries
* Identifying the cause of any faults and passing to 2nd line
* Maintaining accurate records of clients contacts
* Assisting with internal product testing and software releases
* Making routine software changes
* Assisting with the maintenance and support of internal and hosting infrastructures



Candidate

* Must be highly organised
* Enthusiastic and polite with a friendly personality
* Should have a good analytical and problem solving skills
* Conscience and keen to build a career in IT

When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport. First 4 Personnel (& Temps) Ltd is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website. You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel (& Temps) Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles.
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